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Terms of Use

This website is owned and operated by Mystic Magic. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a place to contact us for bespoke or project inquiries, browse and purchase items from the Mystic Magic brand. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. 

If you have any questions or queries relating to the terms and conditions then please contact us at

  1. Use of website and requirements to create an account with us

In order to use our website and/or receive our services, you need to be at least 16 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any applicable law or regulation applicable to you.


   2. Key Commercial Terms Offered to Customers

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

   3. Return and Refund Policy

When purchasing online you have a statutory right to a 14-day 'cooling off’ period from the date of receipt. Within this period you can return the goods to us. In this instance the Customer will be liable for all return costs. Any goods must ​be returned to Mystic Magic packaged safely within the 14 days in the original condition as received (new, unused, unmarked, original packaging etc.). 


Goods with signs of usage, damage including wear and tear or mishandling will not be accepted. Credits or refunds will not ​be issued for any goods with damage caused to incorrect handling, storage or due to any misuse by the customer. Damage to goods during postage/shipping must be reported and returned to Mystic Magic within 48 hours. A suitable replacement will be offered wherever possible and dispatched upon receipt of damaged goods.

In the unlikely event of an item developing a fault due to manufacturing we will be pleased to rectify the problem free of charge within one year of purchase. This does not affect your statutory rights.

For more information on our Delivery and returns please Click Here

   4. Retention of Right to Change Offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

   5. Copyright
​All content including words and pictures depicted on the Mystic Magic website are subject to Copyright. You therefore forbidden to copy, reproduce, modify, distribute, republish, re-sell, display, post or transmit any section of this website without the express permission of Mystic Magic. You may view or print individual pages only for your own exclusive use.

All Mystic Magic products Masks, Head Wear, Accessories and Clothing are subjected to the copyright laws and are under no circumstances allowed to be copied or reproduced by any profitable business/person other than members of Mystic Magic.

   6. Right to Suspend or Cancel User Account 

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations.



   7. Indemnification

You agree to indemnify and hold Mystic Magic harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to or arising out of or in connection with your use of the website or any of the services offered on the website.

   8. Limitation of Liability 

To the maximum extent permitted by applicable law, in no event Mystic Magic, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Mystic Magic assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

​   9. Right to change and modify Terms

We reserve the rights to modify these terms from time-to-time at our sole discretion.  Therefore, you should review these pages periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

   10. Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you wish not to receive such promotional materials or notices – please just notify us at any time.


   11. Preference of Law and Dispute Resolution

These Terms, the rights and remedies provided here under, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of The United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by, a court of competent jurisdiction located in the UK. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

   12. Shipping and Delivery
Mystic Magic will take no personal liability for goods delayed or lost by Royal Mail or any other delivery services that are out of our control.
In the unlikely event of goods being "lost" in transit, a refund will be issued once a claim has been made from Royal Mail. It will need to be proven the goods have, indeed, been lost. Royal Mail do not consider an item as lost until 15 working days have elapsed.

Mystic Magic Flat Rate Delivery options are provided via the checkout page on our website. From the drop down menu select your country for correct postage to be added. Orders exceeding over the weight of 1kg and need to be packed in a larger box will be charged considerably more,

Please check out our Delivery page for more details.

   13. Payment Method
For your personal security all card payment/refund services are currently handled directly via PayPal. Mystic Magic therefore has no access to your financial details and will therefore accept no liability for any financial issues accrediting to PayPal.

   14. Bespoke Designs

All bespoke work is commissioned in “good faith” to our highest possible standards. Design, costing and payment must be finalized prior to production. No design alterations can be accepted during or post production.


Customer Support Details & Contact Info

For customer support, please contact us via our contact page or directly at 

Postal mail can be send to,

Mystic Magic

21 Draycote close

Kings Lynn, Norfolk,

PE30 3SZ

Last updated: 05/01/2019

Cookies and other Tracking Tools


Cookies are small pieces of data stored on your browser that are usually used to keep track of your movements and actions on a website.


There are two types of cookies:


Session (Transient) cookies: These cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.


Persistent (Permanent or Stored) cookies: These cookies are stored on your hard drive until they expire (i.e. they are based on a set expiration date) or until you delete them. These cookies are used to collect identifying information about the user, such as Web surfing behavior or user preferences for a specific site.


Below you can find a list of the cookies used on our website and their purpose:


XSRF-TOKEN   –   Persistent cookie   –   Security

hs                      –   Session cookie       –  Security

svSession         –   Persistent cookie    –  Communication between site owner and visitor (Wix Chat)

_ga                   –   Persistent cookie    –  Performance

_gid                  –   Persistent cookie    –  Performance

For more information about cookies please visit

Last updated: 12/06/2018

Privacy Policy

What type of information we collect?


We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications) and payment details, comments, feedback, product reviews, recommendations, and personal profile.

How do we store, use, share and disclose our site visitors' personal information?


Our business is hosted on the platform.They provide us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general Wix applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix and used by our business adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers




We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed,

to poll your opinions through surveys or questionnaires, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


How can site visitors withdraw their consent?


If you don’t want us to process your data anymore, please contact us at or send us mail to,

Mystic Magic

21 Draycote close

Kings Lynn, Norfolk,

PE30 3SZ

Privacy policy updates


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.


Questions and your contact information


If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at .

Last updated: 05/01/2019

Privacy Policy
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